How to Plan Routes?
Use the Routes tab to group today’s orders into planned runs and assign them to drivers or ground staff. This keeps your team organized and ensures every order has a designated transport plan for the day.
How It Works
Today’s route plans appear on the left. Unplanned orders — outbound pickups and inbound returns that haven’t been assigned yet — appear on the right. You create a route, add a driver, and pull unplanned orders into it.
The tab badge shows how many routes are already planned for today.
Open the Routes Tab
Click Operations Hub in the sidebar, then click the Routes tab (the navigation icon, third from the left).
Note: The Calendar view toggle is not available on the Routes tab — route planning uses a list layout only.
Create a Route
Click + New Route.
Give the route a name (for example, Morning Run – South Zone).
Assign a driver or ground staff member to the route.
Add Orders to the Route
Unplanned orders appear in a separate list alongside your routes. These are orders from the Outbound and Inbound tabs that don’t have a route yet.
Select the unplanned orders you want to add and assign them to your route.
Tip: Group orders by area or delivery time window to keep travel efficient and reduce loading time.
Reorder the Stops
Once orders are on a route, drag them up or down to change the sequence of stops.
Set the most logical order for your driver — for example, starting with the closest stop and working outward.
What Happens to Unplanned Orders
Any outbound or inbound order that hasn’t been assigned a route still shows up in the Outbound and Inbound tabs and can be processed directly from there. Adding an order to a route is optional — it doesn’t block you from processing it through the normal pickup or return workflow.
You’re All Set!
Your routes are planned and assigned for the day. Your team can now load trucks and start their runs.