How to Handle Damaged Gear?
Track and manage damaged equipment to prevent rentals of broken items and maintain quality. For example, when a return inspection reveals a cracked LCD screen on a camera, you can immediately mark it as damaged, prevent it from being rented, and create a repair ticket—all from the inspection screen.
Identifying Damage During Inspection
During return inspections, mark any failed checkpoints that indicate damage.
Capture photos of the damage directly in the inspection wizard.
Add detailed notes describing the damage severity and location.
Automatic Status Changes
When inspection checkpoints fail, the system automatically moves items to Under Maintenance status.
Items in this status cannot be added to new orders or reservations.
System creates a maintenance record linked to the inspection.
Recording Damage Details
Document the type of damage (physical, functional, cosmetic).
Note estimated repair cost if known.
Add customer information if charging for damage.
Attach photos from the inspection as evidence.
Managing Repairs
Items remain in Under Maintenance until repaired.
Once fixed, manually change status back to Available.
Item immediately becomes rentable again.
All damage and repair history is permanently recorded on the item.
Damage Charges
If charging customers for damage, create a damage charge line item in the order.
Reference the inspection record and photos as evidence.
Process payment through the order’s billing section.